- What is the difference between the merchant, the client and the customer?
The Merchant refers to a Webmaster/ merchant who sells E-Commerce goods or services to buyers. 'Client' or 'Merchant' can be used interchangeably. Customer refers to the E-Commerce buyer that purchases goods or services from a client through Globill.net's transaction processing system.
back to top
- How long does it take to have Globill.net's service up and running?
New accounts are created instantly after you apply online. Once you have completed your configuration and integration then you can start testing your setup. Our technical and compliance teams typically take between 1 to 4 days to verify your integration and to reach a decision regarding the compliance of your website for accepting payments. It is up to the merchant to avoid delays by promptly submitting the full set of due diligence documents that may be asked of you.
back to top
- Is it easy to accept online payments with Globill.net?
Yes. We have made it as easy as possible for you to get going, quickly. The Merchant Interface is what you would use for account management, website configuration, integration and reporting. If you need it, Globill.net will guide you every step of the way to help you get started and to maintain success with your online sales.
back to top
- How much does it cost to sign-up for Globill.net?
Starting from US $ 39.99, depending on industry type.
back to top
- What are Globill.net's fees?
We charge a processing commission which is a percentage of the transaction amount. The processing commission reduces as your volumes increase. Full fees are available on our fees page and within our Terms and Conditions.
back to top
- When do I receive my payment?
Globill.net effects Telegraphic Transfer (Wire Transfer) bi-monthly directly into the merchant's bank account, world-wide on the 5th and 20th of each month. For the case of weekly payouts to merchanst, settlement is remitted on a Friday.
back to top
- What is a membership and why would I want it?
Membership systems allow you to sell content. For example, in order to access certain web pages and to download protected content, your customer (member/subscriber) would need to be authenticated. This is usually based on a Username/Password access mechanism. The membership system grants access to your paid up members to view these member's only pages or content.
back to top
- What is the difference between a membership and a subscription ?
A subscription is a membership (or trial membership) with periodic (normally monthly) recurring billing.
back to top
- What credit cards does Globill.net accept?
We currently accept Visa, MasterCard, American Express, Diners, JCB for instant online sales.
back to top
- Does Globill.net provide an API?
Yes, we provide a very straight forward API (Application Programming Interface) available via the Integration pages within the Merchant Interface.
back to top
- Does Globill.net accept International merchants?
Yes, we accept merchants from most countries.
back to top
- Do I need to incorporate and set up bank accounts in a particular country?
No, International Merchants do not need to incorporate or set-up bank accounts in any particular country. You would need a bank account in any one of 133 countries to receive your payout via Telegraphic Transfer (Electronic Payment directly into your bank account).
back to top
- Do you provide any check processing payment options?
At this time, we do not offer any check processing services
back to top
- Is there a Minimum transaction price?
Yes. US$2.00
back to top
- Is there a Maximum transaction price?
Yes, at the discretion of Globill.net
back to top
- Does Globill.net provide payment processing for both electronic and physical delivery merchants?
Yes, in many cases our merchants will offer both electronic download and physical delivery of products or services from their sites.
back to top
- Do merchant web site(s) need to be hosted in any particular country?
No, you may have a website in which ever country you wish.
back to top
- Do I have to place any forms at my web site?
No. All the forms are handled at our server. There is no need for any forms or "secure" environment at your side. You just link to our secure order page.
back to top
- Can I check my sales statistics at any time?
Yes, you can check your sales statistics at any time - simply log into our Merchant Interface.
back to top
- Will I need to purchase and/or install any special software or hardware?
No, you will not. Globill.net provides everything you will need to process online transactions. We will also provide full support with the configuration and integration using the Merchant Interface so that our and your systems communicate with each other. The setup is fast and easy!
back to top
- Are there volume caps?
No there are not.
back to top
- What currencies do you accept transactions in?
All major and many other currencies (currently 63 worldwide)
back to top
- Do merchans need to provide a Tax ID number ?
No. This is not required.
back to top
- What are security deposits and how do they work?
A security deposit is an amount that we automatically holdback from your payout as insurance against refunds, returns, or chargebacks. Globill.net requires a rolling 26 week security deposit of 5% on all Memberships (subscriptions) and services processed for your website and 10% on all goods processed. Any monies held back and not used for consumer disputes will be refunded to you in the billing period occurring 26 weeks after the period when the monies were held.
back to top
- What is a chargeback?
A chargeback is a forced refund from a customer's credit card company. It occurs when a cardholder decides to formally dispute a charge on his/her credit card bill, if, for instance, someone has fraudulently used that credit card number. According to credit card associations rules, Internet merchants must accept credit card fraud as part of the normal risk of doing business on the Internet. The amount of credit card fraud can depend on your business nature. To reduce chargebacks, try to collect as much information as possible from your customer, and perform a phone order confirmation. If the order is found to be valid, then proceed with the order. A chargeback fee is a penalty fee that passes on to our merchant.
back to top
- Does Globill.net notify me if there is a chargeback?
Yes, we will e-mail you notification that a chargeback has been processed. We send this e-mail to the e-mail address for your account.
back to top
- How does Globill.net protect the Webmaster from fraudulent customers?
Globill.net's fraud protection comes as standard with all accounts. We constantly strive to reduce the number of chargebacks.
back to top
- How reliable is Globill.net's hardware?
Globill.net is hosted on High Availability Server Networks. Our front-end web servers use an award-winning f5 BigIP load balancer and back-end application, file, and database servers are connected via a gigabit or fastE private network.
We host on a Tier 1 network at 6 Gbps. Redundant fiber routes are maintained for high performance.
All equipment is housed in a highly secured climate-controlled data center with backup power. The presence of professional security guards in the hosting building is ensured at all times 24x365.
We have multiple and redundant connectivity to the Internet backbone. Only high quality and reliable equipment is used for our secure transaction processing. Qualified technical personnel monitor all of our equipment 24 hours a day, 7 days a week. Globill.net strives for 100% uptime.
back to top
|
